This is a list of frequently asked questions. They will get added as they get asked.

• traveling to see a client
  
• in a training session
• on another support call

Are my minutes a one-shot deal?

• 5 Minute - yes
• 10 Minute - most likely
• 15-60 Minutes - No

Can I buy more minutes than I need now and use them as I need them?

• Yes - for 10 minute Lifelines and more

Can I have other staff use our Company Minutes? I'm a CAD/BIM manager and I'd like to have this as a resource in my absence or when I'm busy for an extended time for some reason.

• Yes - It's a bit harder for me but that's my problem. Minutes will expire after 30 days (which means no refund) from purchase so buy fewer than more. It is a balance between needing it right now and planning for maybe. Lifeline Minutes are focused on right now, unless actual use dictates otherwise.